Refund Policy

6-Month Satisfaction Guarantee

We stand behind our treatment. If you complete 6 consecutive months of therapy as prescribed on our 6-Month Plan and do not experience noticeable improvements in energy, sleep, recovery, or overall well-being, we will refund your subscription payments for months 2 through 6.

We offer this guarantee because we believe our treatments are long-term processes. The 6-month mark, when the program has been followed consistently, is when full results are showing. We are confident enough in our approach to back it up.

What is refunded: Subscription payments for months 2 through 6 (up to 5 monthly payments — on the 6-Month Plan only).

What is not refunded: Your first month's payment covers your physician evaluation, initial prescription review, and first shipment. This cost is incurred at the start of treatment and is non-refundable.

THIS GUARANTEE APPLIES TO THE 6-MONTH PLAN ONLY. IT DOES NOT APPLY TO THE 3-MONTH PLAN OR THE MONTHLY PLAN.

To Qualify, All of the Following Must Be True

• You are enrolled on the 6-Month Plan
• You have been an active member for a minimum of 180 days from your first shipment date
• You have remained active and followed the 6-month protocol consistently throughout the entire 6-month period — no cancellations, pauses, or skipped months
• You received and used your medication consistently as prescribed for the full 6-month period
• You submit your refund request between days 181 and 210 after your first shipment date. This is your 30-day window after completing month 6. Requests outside this window are not eligible.
• You submit your request by messaging us within your patient portal between days 181 and 210 with: your full name, your account email, and a written statement confirming you have not experienced noticeable improvements in energy, sleep, recovery, or overall well-being

Approved refunds are returned to your original payment method within 5-7 business days.

This Guarantee is Not Available To

• Members on the 3-Month Plan or Monthly Plan
• Returning members re-enrolling on a new plan
• Members who cancel or pause before completing 180 consecutive days of treatment
• Members who skipped one or more monthly refills during the 6-month period
• Members who do not submit a written statement of no improvement with their refund request
• Members submitting a refund request outside the days 181-210 window

Side Effects or Unable to Continue

We understand that treatment does not always work out. If you experience intolerable side effects and are unable to continue after working with our care team, we will provide a pro-rated refund. If you are not approved for treatment following your medical assessment, you will receive a full refund.

Prescription Medication — Physical Returns

Per FDA regulations (CPG Sec. 460.300), prescription and compounded medications cannot be physically returned to the pharmacy or restocked once dispensed. This is a federal patient safety requirement that applies to all compounded prescriptions.

This restriction applies to the physical medication only. It does not affect your eligibility for a monetary refund under our 6-Month Satisfaction Guarantee above.

For safe disposal of unused medication, see our Return Policy or visit fda.gov/drugdisposal.

Prescription Errors and Damaged Orders

If you believe an error was made filling your prescription, or your shipment arrived damaged or incorrect, message us within your patient portal within 48 hours of delivery. Please save all packaging materials and damaged goods until our review is complete. We will investigate promptly and arrange a replacement or refund as appropriate.

Contact Us

meds.you Holdings, LLC

30 N Gould St, Sheridan, WY 82801

care@meds.you