Return Policy

At cjc-1295.com, patient safety and product integrity are our top priorities.

Prescription Medication — Physical Returns

Per FDA regulations (CPG Sec. 460.300), prescription and compounded medications cannot be physically returned to the pharmacy or restocked once dispensed. This is a federal patient safety requirement: once medication leaves the pharmacy, its storage, temperature, and handling can no longer be guaranteed.

This restriction applies to the physical medication only and does not affect your eligibility for a monetary refund. See our Refund Policy for eligibility and how to submit a claim.

This policy applies to all medications dispensed by our fulfillment pharmacy:

Rush Pharmacy

1977 Alafaya Trail #1121, Oviedo, FL 32765

(407) 205-7336 · rushpharmacy.com

Damaged or Incorrect Orders

If your shipment arrives damaged, with compromised cold-pack packaging, or contains the wrong product, dosage, or quantity, notify us within 48 hours of delivery by messaging us within your patient portal, including your order number and photos where possible. Please save all packaging materials and damaged goods until our review is complete. Do not use medication that appears damaged or incorrect — we will investigate and, where appropriate, ship a replacement at no cost. We may ask you to safely dispose of the affected product rather than return it.

Lost or Undelivered Packages

If tracking shows delivered but you did not receive your package, or it appears lost in transit, message us within your patient portal within 7 days of the expected delivery date. We will work with the carrier and pharmacy to investigate and, where appropriate, arrange a replacement.

Non-Medication Items

Supplies included in a prescription kit (syringes, alcohol wipes, instructions) are part of the dispensed prescription and cannot be returned. Unopened non-prescription supplies sold separately may be returnable within 30 days — message us within your patient portal first to confirm.

Safe Disposal of Medication

Do not flush unused or expired medication (unless it appears on the FDA Flush List) or place it in the trash without preparation:

• Take-back locations: Find an authorized collection site near you using the DEA locator at apps.deadiversion.usdoj.gov/pubdispsearch, or ask a local pharmacy.
• At-home disposal: Per FDA guidance (fda.gov/drugdisposal), mix medication with an undesirable substance like coffee grounds or cat litter, seal in a container, and place in the trash. Black out personal information on labels before discarding.
• Sharps: Place used needles and syringes in an FDA-cleared sharps container or heavy-duty plastic container with a secure lid — never loose in trash or recycling.

Cancellations Before Shipment

Orders not yet in pharmacy processing may be cancellable — message us within your patient portal as soon as possible. Once processing or shipping has begun, orders cannot be cancelled and this Return Policy and our Refund Policy govern.

Questions

For questions about this policy, message us within your patient portal or contact us at care@meds.you.

Contact Us

meds.you Holdings, LLC

30 N Gould St, Sheridan, WY 82801

care@meds.you